How to Create an Event
In this guide, we’ll go through how to create an Event. Events can be used if you are selling tickets that are tied to a specific date or time in which customers will have to use their tickets.
You will need to create a Category first. Click here to learn How to Create a Category.
Instructions
Log in to the Back Office (https://backoffice.digitickets.co.uk)
Click on Inventory, and then Events
3. Click on the blue Add button in the top right-hand corner
4. Start filling in the details of your Event
Field | Meaning |
|---|---|
Name | The name of your Event. |
Session Type | Time-based sessions have multiple sessions per day, whereas Date-based sessions are used for all-day sessions. |
Customer Sales Cut-off | Choose when to stop selling tickets on your customer-facing website. |
Staff Sales Cut-off | Choose when to stop selling tickets through the ProPoint EPOS system. |
... Amount Of Time (HH:MM) | Set how many minutes or hours after a session is due to start before stopping sales on the ProPoint EPOS system. |
Show Session Names On Customer Facing Site | If you are going to use custom session names, and you wish for these to appear for your customer-facing site, then choose Yes. |
Field | Meaning |
|---|---|
Availability Thresholds | Choose when the system will flag the sessions as having limited availability or being sold out. |
Show Remaining Spaces To Customers | Choose whether you wish for your customers to know exactly how many spaces are left for a session. |
Hide Inactive/Sold Out Sessions On Customer Facing Site | Choose whether to hide inactive/sold out sessions on your customer facing website or not. |
Status | Choose whether the Event you are creating is going to be active upon saving, or inactive upon saving. |
Optional Content
Field | Meaning |
|---|---|
Third Party ID | If you integrate with a 3rd party system, enter in a unique identifier for the Event. |
Website | Enter in a website address with additional information on it. |
Custom Sold Out Message | If you wish for a different sold out message to appear for this Event, then you can create your own message here. |
Image (square) | Upload an image specifically for the Event. The size should be 600px by 600px. |
Short Description | Enter a short description for internal use. |
Field | Meaning |
|---|---|
Description | Write a long description of the Event that will appear in the sidebar of the ticket selection page for the Event. |
Confirmation Page/Email Text | If you need to write any Event specific information on the order confirmation email, then you may do so here. |
Terms & Conditions | If you have any Event specific terms and conditions, then add them here. |
When The Spaces Remaining Reaches... | If you wish to have a custom message letting customers know that spaces are running low, then these options will allow you to do so. |
... Show The Following Message | |
Background Image | If you wish to use a custom background image for the Event, then you can upload one here. Your image size should be 1920px by 1080px. |
Customer Amendments
Field | Meaning |
|---|---|
Customer Can Change Session Themselves | Enable whether you wish for customers to move their sessions if they cannot attend the Event. |
Minimum Hours Before Event To Allow Change | Choose how much notice is required from a customer to move their session. |
Charge per | If you require to charge a customer to move their session, then you can enable this with these options. You can choose how much to charge and what the maximum charge is, and how that charge is applied. |
Charge | |
Max Charge |
5. Once all of the information has been entered in, you can click on the pink Add button in the lower right-hand corner to create your Event.
Once you have created your Event, you will need to add Sessions to the Event to set the time slots that customers can book. To add Sessions, please see: How to Add Sessions to an Event
Related articles
Filter by label
There are no items with the selected labels at this time.