Jargon Buster - Acronym Meaning

Don’t know what a certain word means? Not sure what an acronym means when looking at feedback or a support case? Check out our table here.

Jargon/Acronym

What it means

Jargon/Acronym

What it means

NFAR

No further action required

NFA

No further action

CX

End Customer

CS

Client Services

CST

Client Support Team

Support Case

The ticket in which we track all communications and issues that have been referred to us by a client.

Archived Case

A support case that has been dealt with, and resolved by the support team.

BO

Back Office

PP

ProPoint

EB

Experience Bank

Client

The business who has a contractual agreement with DigiTickets

Customer

The end customer who purchases tickets for the venue.

BR

Bookable Resources

TV

TeamViewer

KP

Kitchen Printer

RP

Retail Printer

C&P

Chip & Pin (Card Machine)

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