Video Scripts for DigiMinute Videos
We need to have scripts generated and created for the DigiTickets Academy and the support portal. We starting to focus on quick win videos and we have created an exhaustive list of scripts that we need to be generated.
These scripts do not need to be war and peace, and we primarily need simple step-by-step instructions to give to the client. The introduction/conclusion of the video script will be created separately.
Titles | Follow Up | Script Created | Assigned Creating the Script |
How to clear a cache - Chrome/Firefox/Edge/Safari/CT40 |
| Yes - | Jacob |
Why am I being asked for a Pin number when I login? | Permission related following propoint update for device resets - need to clear the login, login as a user group with permissions and then logout and back in as a user with less permissions |
| Harry |
How to complete a refund (BO/PP) |
|
| Sarah |
How do I complete/manage a partial refund (BO/PP) |
|
| James |
PP is not connecting to my Payment Terminal /How do I reconnect to my payment terminal | How to restart the PP agent and the POS terminal |
| Harry |
Why can I not see sessions today/after a certain time | Query on rules set up for ticket |
| Mihail |
How do I stop selling any further tickets for a session? |
| Yes | Jacob |
How do I create a new event? |
|
| Sarah |
How do I add more sessions? |
| Yes | Jacob |
How do I amend an order when sales limits are applied |
|
| Gayle |
Why does my PP not syncing - its keeps saying cart loading |
|
| Gayle |
How do I create a new discount |
|
| James |
Why isnt the discount working? | Rules/tickets |
| Harry |
Why is a gift voucher not working? | Rules of the membership or not entering the 16 digit code in which case where to find the 16 digit code. |
| Mihail |
How do I change a membership plan part way through the year |
|
| Gayle |
How can I be notified if someone buys a specific ticket? |
|
| Sarah |
Where do I change the text at the top of the front page to notify customers of closures? | Branch intro snippet |
| James |
Why cant my user have access to a branch. |
|
| Harry |
Why does my link to my customers not work? | Branch changes |
| Mihail |
How do I change my prices for a peak week. |
|
| Sarah |
How do I add/change a surcharge? |
|
| James |
How do I let customers know if a change has been made? |
|
| Harry |
I've made my category hidden, why is it showing on the front ticketing page? |
|
| Gayle |
My event has ended why is it showing on the ticketing page? |
|
| Sarah |
Why is my automated email not working? |
|
| Harry |
How do I convert an unpaid order to be paid. |
| Yes | Jacob |
Reporting Queries | These can be listed by question seperately - GR to work on this? What is the best report to see… |
| Gayle |
How do I see all cancelled orders? | BO>Orders>Advanced - Cancelled | Yes | Jacob |
How do I limit the number of children attending a ticket |
|
| Sarah |
What can a customer change on their order if permissions are given? |
|
| James |
How do I change a purchase suggestion |
|
| Harry |
Why cant my colleague edit an order on PP. |
|
| Sarah |
What could be stopping my printer from working | List of troubleshooting ideas |
| Harry |
Why is my PP showing as offline. | Steps to check, what not to do, how it resolves itself. |
| Mihail |