Adding FAQs

The FAQs section can be used to display and answer questions relating to the ticket purchasing process which are regularly asked by customers. These FAQs will display on the customer-facing site as a link on the footer of your ticketing page. FAQs sit at a company level and are not branch- or event-specific, so we recommend that they are either kept generic or clearly marked as relating to specific items.

Instructions

1. Log in to the Back Office (https://backoffice.digitickets.co.uk)

2. Click on Settings, and then select FAQs

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3. Click on the blue Add button in the top right-hand corner to add an FAQ

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4. You will then see a form to be filled out for the FAQ. Type the question in the Question field, such as ‘When are your opening times?’

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5. You can then type the answer in the Answer field. Using the previous example question, we could add the answer ‘Our opening times are from 9 AM to 5 PM, Monday to Friday.’

6. If you wish for this question to appear on the customer-facing site, leave the Status as Active

7. Once you are happy with the FAQ, click the pink Add button to save the question

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8. Your new FAQ will be added with the successful notification

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9. Repeat the above steps to add the rest of your FAQs

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