Getting Started with DigiTickets - Selling Items Online
In this guide, we aim to provide you with all of the information required to set up your first event on your customer-facing website, ready to start selling for your event. We will link in our other guides to provide a full overview of creating your event.
Company Setup
The first thing you will need to do is ensure that your company settings have been updated with your specific information. This will include any general Terms & Conditions, any general Order Confirmation information, contact details, and more.
Create your Category & Event
After you have confirmed your company setup, you will then need to create a Category and an Event. This is where you can set up all of the information for the event, such as when customers can book tickets for, whether you will have an open ticket or a timed-based ticket, and more.
When creating your category, we recommend keeping the visibility set to Hidden. This way you can set everything up without revealing the information to the public. It can then be changed to Visible when you are reading to launch the event.
If you are setting up open tickets, you will not be required to set up an event first.
Creating your Sessions & Tickets
Now you have created your Category and Event, you are ready to create sessions if you are having a timed-based event and you wish for customers to purchase tickets for a timeslot. In addition, you are now ready to create your tickets as well.
How to Add Sessions to an Event
How to Setup an Event-Based Ticket
Optional Tasks
There are some optional tasks that may not apply to everyone. However, you may find it useful to have these set up before going live with your event.
Custom Fields - Need to capture questions from customers before they check out? Set up Custom Fields: How to Create Custom Fields
Customer Preferences - Need to capture whether you can email your customers with marketing emails? Set up your Marketing Preferences: Adding Customer Preferences
Purchase Suggestions - Wish to upsell another ticket or product? Then look at setting up Purchase Suggestions: How to Create a Purchase Suggestion
Sales Limits - Want to limit the number of orders that customers can place at any one time? Then look at setting up a Sales Limit: How to Add a Sales Limit
Pricing Rules - Want to have a different price during your busy periods compared to your quieter periods? Let the system handle this automatically through Pricing Rules: How to Create a Pricing Rule
Surcharges/Booking Fees - If you wish to charge your customers a booking fee when purchasing tickets online, then our system can automatically add that fee to your tickets: Creating Surcharges/Booking Fees
Going Live
Once you have added all of these elements, and you are happy with everything, then the final step is to add your Category to the home page. You can do this through the Navigation area of the platform.
Finally, you will need to edit your Category (Inventory > Categories > Edit) and change the visibility from Hidden to Visible.
Now your website is live and ready to sell tickets. You can now start promoting this across your Social Media and other marketing channels.
If you have any questions or queries with regards to your set-up, then please do not hesitate to reach out to your Account Manager or our Client Support Team.
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