If a customer calls outside of office hours they will go through to the answer machine. The Support team must check the answerphone each monring and call clients back as required.

Check if the message button on the phone is flashing
If it is, press the message button and then press the send button to call it
Enter the voicemail box number, 380, and press #
Enter the voicemail password (in Lastpass), and press #
Play the message, make a note of the client, their message, and their contact details, and then delete the message
Once you have listened to all of the messages hang up and call the clients back